240 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kash W
5 stars04/24/2024
************************* is a caring, motivated and amazing agent, who cares for her clients and team members. She definitely wants to see everyone win!Novae Response
04/25/2024
Thank you for recognizing ****'s dedication and positive spirit! We're proud to have agents like her who are committed to the success of our clients and team members. Novae thrives because of the passion and care our team brings to their work every day.Review from Brandi W
5 stars04/24/2024
************ was very knowledgeable in her field of Credit Repair. She did a phenomenal job in repairing my credit score within the given time frame they promised. My credit has improved tremendously.Shes been a pleasure to work with. She opened my mind up to things that would better my future. Novae , you all will continue to grow with her on your team.Novae Response
04/25/2024
Thank you for your glowing review! We're thrilled to hear about your positive experience with ******* and the improvements to your financial situation. Novae is committed to growing and improving alongside our valued team members like *******, to better serve your future financial needs.Review from Angel B
5 stars04/20/2024
I was introduced to Novae from my friend ***************************. I filed my taxes initially and from start to finish the service and information i received was top notch. I received the biggest refund i have ever. I just joined the company to repair my credit and after speaking with them they came up with a plan to get my credit at its best and the FIRST day they started sending out letters. I also had my daughter use them for taxes and she was looking at paying to file and Novae was able to get her family back over $5,000!! This is a wonderful company that offers the best!!Novae Response
04/25/2024
We're thrilled to hear about your positive experience with Novae, starting from your tax filing to embarking on your credit repair journey! ******************************* introduction to our services has paved the way for you to maximize your tax refunds and take proactive steps toward improving your credit health. Thank you for entrusting us with your financial goals, and we look forward to continuing to support you on your path to financial success!Review from Kina K
1 star04/16/2024
Horrible tax preparers very expensive and lack of communication my boyfriend was charged $578.93 for a Federal Return of $611 and was never told of the fee until he got an email of the invoice. We're never using them again nor will refer any of our family members.Novae Response
04/19/2024
We are saddened to hear your experience wasn't what you expected with one of our partners, Taxable. Novae isn't the firm that this negative review should be filed against;
however, we have taken the liberty of contacting Taxable to get information regarding this incident.
Our goal at Novae is always to strive to deliver on what we promise the client, as well as holding our partners to the same standard. Taxable is and always has been a reputable company.Please read the following summary of the interaction to conclude any confusion on the matter. Screenshots of communication between the client and Taxable have been included for supporting documentation with this response.
From Taxable Management:
We found an *****************, and there a note he was referred by his girlfriend ****. So assuming this is the same person:From viewing the call transcripts and text thread, it appears that the client was fine with his refund and fee, and even agreed to referring clients. He has not contacted us since. His girlfriend however appears to have reached out after he informed her how much the fee was (which he agreed to) and then proceeded to tell us that the fee $350 (Prep Fee), Audit Protection and SB fee was too high for his filing. She was then informed that it was actually a standard fee for the worksheets he had and that he agreed to the fee and if he any questions to contact us as there was only so much we could communicate with her about as she wasnt the taxpayer or the spouse of said taxpayer and the taxpayer never expressed any concern to us.
We certainly hope this resolves any confusion. Please reach out to Taxable for any further information regarding the prepared taxes. But we wish you well in your future endeavors and God bless!
Review from Calvin L
3 stars04/13/2024
Hearing peoples testimony and success stories about Novae has opened my mind up to things that would better my future I just want to give a personal thanks to *********************** for hooking me up with my tax prepare with Novae and explaining some of the basics of credit repair and how I can become a memberNovae Response
04/25/2024
We're delighted to hear that you've found inspiration and valuable insights through the testimonies and success stories shared about Novae! *************************** dedication demonstrates our commitment to empowering individuals like you to improve their financial futures. Thank you for choosing Novae!Review from Jay B
5 stars04/12/2024
************************* put me in the best hands when it came to getting my taxes done! I am so grateful for the service I received, and was relieved when I learned that I didn't have to enter tax season as a business owner alone. Thank you so much ****** and ******! I will for sure be back next year!Novae Response
04/25/2024
We're thrilled to hear that ************************* provided you with exceptional service and connected you with ****** for your tax needs! At Novae, we understand the importance of having reliable support, especially during tax season. We're glad to have been able to assist you and alleviate some of the stress that comes with managing taxes as a business owner. Thank you for choosing us, and we look forward to serving you again next year!Review from Timothy C
5 stars04/12/2024
***************************** *********************** and Novae's services have been AWESOME and kept updated on everything. So easy to work with this company. Novae cares about the people they help. *********************** is a class act by herself she would always check on me to see how things going. *********************** showed me that she cares about the customer's needs. *********************** IS THE PERFECT EXAMPLE OF EXCELLENT CUSTOMER SERVICE. *********************** and ********************** get 10 stars.Keep up the great work !!!! *********************** YOU ROCK !!!!Novae Response
04/25/2024
We're delighted to hear about your positive experience with Novae and our dedicated team, including ***********************! It's wonderful to know that our services have been AWESOME and that you feel supported and kept updated throughout the process. We're here to continue supporting you every step of the way. Keep up the great work on your financial journey!Review from Keisha P
5 stars04/12/2024
Novae has truly been a game-changer for me. Let me share how this exceptional platform has transformed my life by helping me build excellent business credit and create additional streams of income. I was able to purchase both my ******** in my business name .First and foremost, Novae's guidance and expertise in building business credit have been invaluable. With their step-by-step approach and personalized strategies, I have been able to establish a strong credit profile for my business. This has opened up doors to better funding options, lower interest rates, and increased credibility in the eyes of lenders and partners. The impact of improving my business credit through Novae cannot be overstated - it has provided me with the financial stability and opportunities I needed to grow my business with confidence.Moreover, Novae has not only focused on credit-building but also on helping me diversify my income streams. Through their comprehensive training programs and mentorship, I have learned how to leverage my skills and resources to create multiple sources of income. This has not only increased my financial security but has also allowed me to explore new business ventures and opportunities that I never thought possible. Novae's holistic approach to financial empowerment has truly been transformative, enabling me to take control of my financial future and achieve my goals.Conclusion:In conclusion, I cannot recommend Novae highly enough for anyone looking to gain excellent business credit and create additional streams of income. Their commitment to empowering individuals with the knowledge and tools needed to succeed financially is unparalleled. My experience with Novae has been nothing short of life-changing, and I am immensely grateful for the positive impact they have had on my journey towards financial freedom. Thank you, Novae, for your exceptional services and the profound difference you have made in my life. Five stars all the way!Novae Response
04/25/2024
We're thrilled to hear about your incredible journey with Novae! It's amazing to see how our platform has empowered you to build excellent business credit and create additional streams of income. Your success story truly exemplifies the transformative impact of our guidance and expertise. We're committed to continuing to support you on your path to financial freedom and are grateful for the opportunity to be part of your journey. Thank you for your kind words and for entrusting Novae with your financial goals. Here's to many more successes ahead!Review from Myra B
5 stars04/08/2024
*************************** brought me into the business and I have no regrets. She is a dedicated trainer and goes above and beyond her calling as a mentor to see that we all succeed. No one can go wrong having her on their side. I have benefitted financially from.her advice.Novae Response
04/25/2024
We're thrilled to hear about your positive experience with ***************************! She's indeed a dedicated mentor committed to your success. We're here to support you every step of the way on your journey to success!Review from Latanya M
5 stars04/05/2024
*************************** and Novae services really helped me out. I appreciate all the services from filing taxes to business opportunitiesNovae Response
04/25/2024
We're delighted to hear that ******* and our services have been beneficial for you! Thank you for entrusting us with your tax filing and business opportunities. We're here to support you on your financial journey!
Customer Review Rating
Average of 240 Customer Reviews
Contact Information
1506 Klondike Rd SW Ste 403
Conyers, GA 30094-5173
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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